August 3, 2020 – Enrollment for the City of Tulsa’s EMSAcare program will conclude on Monday, August 31, 2020. Tulsa residents can enroll online at www.cityoftulsa.org or by calling the City of Tulsa Customer Care Center at (918) 596-9511.
The program saves residents money by covering the costs associated with emergency medical transports and applies to all permanent members of the household. Residents who enroll agree to a $5.45 monthly charge on their City of Tulsa water bill.
Residents living in multi-family housing units, such as apartments, who do not have a City of Tulsa water bill account, can check with their landlord to determine if they are enrolled in the program. If not, those residents can enroll directly with EMSA into the program for an annual fee.
Residents enrolled in the program may also opt out during the election period, but will not be able to enroll again until August of next year. Residents who take no action will remain with their current enrollment status. Enrollment status is denoted as an “EMS – EMSA Medical Services Program” fee on their water bill.
Citizens can learn more about EMSAcare through:
- A notice inserted in their water bill
- EMSA’s website at www.emsaonline.com
- Website includes a in-depth details and FAQs on the program
- Dedicated EMSAcare phone number at (918) 396-2888
Key program points include:
- EMSAcare’s promise to patients:Whether insurance covers a little, a lot, or nothing at all for emergency medical services, EMSAcare covers what insurance doesn’t.
- How EMSAcare works:If insured, EMSA will request your insurance information to bill your provider for the transport then EMSAcare will cover any additional fees or out-of-pocket expenses like co-payments or deductibles that remain. Every patient will receive a statement from EMSA after an ambulance transport typically notifying the patient of the amount EMSA will bill the insurance provider or to request additional insurance information. If uninsured, EMSAcare will cover the costs for qualified emergency medical transports.
- Which transports are covered and is there a limit:All emergency transports in EMSA’s service area are fully covered regardless of where you are picked up. The transport does not have to originate from your home. EMSA’s service area includes Tulsa, Bixby, Jenks, Sand Springs and most of the Oklahoma City metro area. There is no limit to the number of transports that are covered.
- Program enrollment status:Customers who are not currently enrolled in EMSAcare but would like to sign up can contact the Customer Care Center at (918) 596-9511, Monday through Friday from 7:30 a.m. to 6 p.m., or access their account online at www.cityoftulsa.org/utilities anytime until midnight on Aug. 31.